"I was impressed with Patrick Ibarra’s
style of instructing and facilitating. He has all
the right stuff and really helped coalesce our new
team, which has been charged with recommending ways
for the City to increase its level of customer service.
During our first meeting, Patrick helped us determine
exactly what we need to do, and helped us put together
a detailed roadmap. This was particularly useful
because people came into the meeting with different
sets of expectations. Due to Patrick's
never-ending enthusiasm and insightful guidance,
we all left the meeting motivated to work hard and
work together to achieve our goals."
Shannon Mertz
Senior Management Analyst
Parks & Recreation
Department
City of Oceanside, California

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