“When the City of Folsom set its sights on improving customer service, we wanted to engage a consultant who would take the time to understand our unique situation and give us a completely customized solution. Patrick Ibarra's Performance Needs Assessment method was exactly what we were looking for. Working with Patrick resulted in breakthrough strategy, training and process improvement recommendations that have aligned the City’s organization, business processes, and employees, and have allowed us to build on our existing knowledge, skills, and abilities."

Evert Palmer
Director of Administrative Services
City of Folsom, CA

“Patrick’s informative workshop on Facilitation Techniques gave me new insights and ideas for success on many levels. It was really enjoyable, too. I’ve already used several of the techniques on paraphrasing, giving and receiving feedback, and asking questions. As a result, my involvement at staff meetings has greatly improved.”

Carole Perry
Administrative Services Director
City of Dublin, California