While recognizing that every government organization, business, team, and person is unique, our clients share a desire to perform better. All of our consulting assignments, training programs, and speaking engagements are designed to help our client-partners get closer to optimal performance.
We believe that the best solutions are holistic in nature and produce measurable results. In order for organizations to achieve optimal performance, individual employees, business processes, and organizational conditions must be aligned.
The organization establishes an overall purpose by creating a mission, vision, core values, operating strategies, and objectives.
The organization strives to fulfill its purpose by implementing a process, which includes structure, workflow systems, and management procedures.
Individuals within the organization must possess skills and knowledge to follow the process, and receive timely and specific feedback in alignment with the organization’s purpose in order to perform optimally.
“When the City of Folsom set its sights on improving customer service, we wanted to engage a consultant who would take the time to understand our unique situation and give us a completely customized solution. Patrick Ibarra's Performance Needs Assessment method was exactly what we were looking for. Working with Patrick resulted in breakthrough strategy, training and process improvement recommendations that have aligned the City’s organization, business processes, and employees, and have allowed us to build on our existing knowledge, skills, and abilities."
“Patrick’s informative workshop on Facilitation Techniques gave me new insights and ideas for success on many levels. It was really enjoyable, too. I’ve already used several of the techniques on paraphrasing, giving and receiving feedback, and asking questions. As a result, my involvement at staff meetings has greatly improved.”